YOU’VE GOT QUESTIONS - WE’VE GOT ANSWERS
HOW DOES COVET WORK?
We rent out designer and vintage fashion and accessories at a fraction of the retail price. Typically a customer will meet with us in advance of an upcoming event. We will spend a bit of time with them, get a feel for the event, what they had in mind and what they feel suits them in the hope of creating a look they love. Once a customer has decided on something we check the date in the system and make sure the item/s selected are free and book it out for the dates needed. The typical rental period is for 3 days, however sometimes a customer will need an item for longer and we will work it out (an additional fee may apply). We take a 50% booking deposit to secure the booking and the balance is paid when the customer picks up. Dry cleaning is included in the cost so the customer simply has to drop the item/s back to us after the event.
HOW MUCH DOES IT COST TO RENT AT COVET?
The rental price works out at roughly 10% or less of the original retail price of each item. Therefore prices vary depending on the designer. Prices start at €185 for short dresses and €195 for full length (based on 3 days, including dry-cleaning) To rent a bridal dress our collection starts at €450 depending on the dress. There is insurance which is 10% of the rental price.
HOW LONG CAN I KEEP A GARMENT FOR?
All rental costs are based on a 3 day basis. If you wish to rent a garment for a longer period, that too may be discussed. We ask that you endeavour to pick up the garment after 12pm the first day of rental, and return before 2pm the day of return. The rental period for our bridal pieces is a week.
DO I NEED TO DRY-CLEAN A GARMENT BEFORE I RETURN IT?
As our aim is to make the rental process as easy as possible for customers, there is no need to worry about dry cleaning your dress after use. Simply drop it back to us and we’ll look after it. Dry cleaning is complimentary with all rentals. All items will be dry cleaned before and after each rental
WHAT IF I ACCIDENTALLY STAIN OR DAMAGE THE DRESS?
We like to think of you the customer as our loyal extended circle of friends. We hope that you love our products just as much as we do, and therefore treat your borrowings with care and respect.
We know accidents however can and will happen, and the last thing we want is for fear of such instances to impinge upon your Covet experience! Our main goal is to make the rental process as user friendly as possible. We understand that some wear and tear may be inevitable and beyond your control. We are not unreasonable! Our specialist dry cleaner can take care of most stains and incidents such as beading and sequins loss are considered general wear and tear.
However, should you wish to cover all bases a ‘damage indemnity policy’ may be purchased at an additional charge of 12.5% of your rental fee. This fee is non-refundable and covers you for everything bar loss of the garment.
If you haven’t opted for the ‘damage indemnity’ and considerable garment damage has occurred, such as garment tear, red wine stains etc… a repair charge may be incurred. If the dress is ruined beyond repair a reasonable replacement fee will have to be charged. Such incidents are assessed on a case by case basis.
DO YOU CARRY OUT ALTERATIONS?
Yes, we carry out a host of temporary alterations to ensure each garment fit is just right for you. Strap, bust, waist and length alterations are all par for course at Covet. We can expertly up and downsize a great portion of the collection and you would be amazed by the results. No additional charge applies for small jobs, but there is a small additional fee for hem take up, dress lengthening and garment re-modelling.
DO YOU DELIVER?
Yes we operate a door to door delivery service throughout the country at a small additional cost. Delivery within Co. Dublin is €15, and cost ranges from €15- €20 throughout the country.
HOW FAR IN ADVANCE OF AN EVENT SHOULD I MAKE A BOOKING?
Many customers will book months in advance of an event, some weeks and some will come in in a panic that day! We usually advise you come in at least a month before your event to start looking at the collection and to get ideas. If you fall for a piece it’s best to book it asap and secure it for your required date. We do get new pieces in every week or two, so worst case scenario; if you find something else you love closer to the time we can simply switch over your booking (provided the other item is free). A 50% deposit is taken for upon bookings, with the remaining 50% is due upon collection
WHAT HAPPENS IF I CANCEL A BOOKING?
If for whatever reason you must cancel a booking we will credit your account for the amount of the booking deposit paid. Credit does not have an expiry date and may be used upon your next visit. Alternatively we can issue it by way of gift card to pass on to a friend. Should you be in a situation where you have to cancel a booking we would be grateful if you could give us immediate notification.
CAN I BUY A DRESS IF I FALL IN LOVE WITH IT?
If you’ve fallen hard for a dress you can always log a ‘sale request’ with us. Sometimes we are in a position where we may be able to part with a piece or contact the designer with a view to getting you one of your very own.
Alternatively our bi-monthly sales are a great opportunity to strike a steal. Once you sign up to our mailing list we will provide text and email notification.
Another alternative is to investigate the possibility of our in-house design team creating a bespoke piece for you inspired by the dress you love.
WHAT HAPPENS IF I RETURN A DRESS LATE?
We understand sometimes due to unforeseen circumstances you might be running late returning a dress, however in order to ensure this does not affect another customer we would ask you to call us right away should you find yourself in this position. We’re always here to try and help! Should a garment be returned late without contact or warning a fee of 25% of the original rental charge is incurred for each late day.
DO YOU PURCHASE FROM CUSTOMERS?
We buy direct from designers and vintage dealers only. However if you have a designer item you are looking to sell we can certainly advise you on other options
DO YOU HAVE TWO COPIES OF ANY STYLES?
We typically only carry one of each piece, the idea being that you don’t go to an event and turn up in the same outfit as someone else! In rare cases we may have two copies of one dress, and in such instances we always keep a record of the event to be attended to avoid duplication. For the likes of bridesmaids who wish to go with a uniform look we have select duplicate styles and can oftentimes get another dress from the designer, so do always ask.
WHAT CONDITION ARE THE DRESSES IN?
We take enormous pride in the condition of our garments. We work with specialist dry-cleaners and have a dedicated team to focus on consistent garment care, repair and upkeep. All garments are specialist cleaned before and after use, and each item is looked at with a fine eye before each rental so that any missing beads or loose threads may be repaired. We consistently maintain our collection is in new or nearly new condition. For this reason we host our bi-monthly sales to move stock on, and often-times rest key pieces off the sales floor
Do you only carry dresses?
In addition to a vast selection of day, party, cocktail and evening dresses we also carry a selection of dress jackets and coats, designer shoes, jewellery , handbags and headpieces, and offer head to toe styling.
HOW DO I MAKE A BOOKING?
We accept all credit cards and laser so in addition to making a booking in store it’s possible to book via phone or email. Once we’ve spent some time with you in-store we’ll make a note of your favourites on a card for you so if you are not ready to book there and then you can always call, check availability and book over the phone. We take a 50% deposit upon booking and the balance is paid upon collection. However, we can get very busy so if you fall for something it is advised to make a booking as soon as possible. Should you come in closer to your event and find another dress you prefer you can always switch your booking
IF I WANT A DRESS YOU HAVE NOW BUT MY EVENT IS NOT FOR A LONG TIME HOW DO I KNOW IT WILL STILL BE THERE?
Once you have booked a dress for a future event it is our obligation to ensure that dress is ready and waiting for you for the date booked and in good condition. Each dress is closely monitored with only a certain amount of bookings permitted. We very often store dresses away for resting. If your event is a long time away the likelihood is your dress will be taken off the floor for a ‘rest period’ previous to your event.